Dear Valued Customers,
At Dutch Boot Collector, we appreciate your trust in our collection of ageless and exclusive football boots. To ensure transparency and clarity in our transactions, we have outlined our return policy below.
1. Limited Guarantees:
- Due to the age and exclusivity of our stock, we are unable to provide guarantees on the lifetime or durability of any items. We do not hold responsibility for the performance, durability, or longevity of the boots.
2. Damage and Liability:
- If items rip, break, or become damaged from usage, we are not liable for a refund. Customers may address such issues directly with the manufacturer.
3. Informed Purchases:
- We strongly recommend reviewing reviews of all boots and the recommended surfaces for use before making a purchase, as refunds are not possible.
4. Additional Information:
- For further inquiries or additional pictures, please reach out to us through the contact page before making a purchase.
5. Expectation Disclaimer:
- We do not guarantee that products will meet individual expectations. By placing an order, you agree to these terms and conditions for all products.
6. Return Process:
- Customers are responsible for return shipping costs as we do not offer free returns. Once the item is received at the specified address, a full refund will be processed within 2-3 working days.
7. Material Deterioration:
- While our boots are brand new and unworn, some deterioration of materials may have occurred due to age. We recommend boots older than 4 years be used only for collection purposes.
8. Used Boots Policy:
- We do not accept returns for any used boots, provide no performance guarantees, and do not refund postage or customs costs.
9. Satisfaction Guarantee:
- If you are not completely satisfied with your product, you may return your order within 14 days after receiving. Items must be undamaged and in the original packaging.
10. Sale and Discounted Items: - Items purchased on sale or at a discounted price are eligible for exchange only; refunds will not be issued for these items.
11. Return Process Instructions: - To initiate a return, please send an email to email@example.com, including your name and order number. We will provide you with the appropriate postage details.
12. Refund and Repurchase: - Upon receipt of the returned item at the provided address, a full refund will be issued, allowing you to repurchase your desired boots.
Your satisfaction is our priority, and we are here to assist you. Feel free to reach out to us at firstname.lastname@example.org for any further assistance or clarification.
Thank you for choosing Dutch Boot Collector.